We think you’re going to love your Monte product, but in case you change your mind, we offer FREE EXCHANGE within 14 days after you receive your product there is no return shipping fee for an exchange. RETURNS 14-DAY HASSLE-FREE EXCHANGE OR RETURN POLICY Please retain all packaging until you have fully inspected your products. If there is visible damage to the product, please make note of it when you sign for your delivery. Any updates with UPS shipments will be made electronically.īefore you sign for the delivery, it is important to inspect the packaging in the unlikely event there is damage to your item that may have occurred while in transit. Your shipment notification will contain UPS tracking info, which will provide you with your delivery date. In some remote areas, we may ship your item with UPS.The driver may leave your box(es) in your first dry, covered area. In some instances, our delivery agents may not be able to place your order into the first threshold of your residence.We recommend an extra set of hands on deck to help with moving your box(es).Within 5-10 days after your order has shipped, you will receive a phone call from a local courier to arrange a delivery time (Mon-Fri, 9am-5pm).Once your order ships, you will receive a notification by email with tracking info.We offer free contactless/threshold delivery.Please allow 2-3 weeks for production and 1-2 more weeks to arrive.
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